1. What Information We Collect
We collect information about you during the checkout process and through your use of our site. This includes:
- Personal Identity: Name, billing address, shipping address, email address, and phone number.
- Account Details: Username and password (if you create an account).
- Transaction Data: Details about payments to and from you and other details of products you have purchased. Note: We do not store your full credit card numbers; these are handled by our secure payment processors.
- Technical Data: IP address, login data, browser type, and location (via cookies).
2. Why We Collect This Data
We use your information to:
- Process and fulfil your orders.
- Send you order updates and tracking information.
- Respond to your customer service requests.
- Improve our store’s performance and user experience.
- Send you marketing emails (only if you have opted in).
3. Sharing Data with Third Parties
We don’t sell your data. However, we share it with trusted partners who help us run the store:
- Payment Processors: (e.g., Stripe, PayPal) to process payments safely.
- Shipping Carriers: (e.g., Courier Guy, PAXI) to deliver your goods.
- Analytics Providers: (e.g., Google Analytics) to understand how people use our site.
- Email Marketing: (e.g., Mailchimp) if you sign up for our newsletter.
4. Cookies
Our WordPress site uses “cookies” to keep track of your cart contents while you’re browsing and to remember who you are if you log in. You can choose to disable cookies in your browser settings, but it might make the shopping experience a bit clunky.
5. Data Retention
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes order records for tax and accounting purposes.
6. Your Rights
Depending on where you live, you have the right to:
- Access the personal data we hold about you.
- Request that we correct or delete your data.
- Object to the processing of your data for marketing.
7. Security
We take security seriously. Our site uses SSL (Secure Sockets Layer) encryption to ensure that the data passed between our web server and your browser remains private and integral.
8. Contact Us
For any privacy-related questions or to request data deletion, please contact: Privacy Officer: privacypolicy@wholisticgogo.co.za
