1. Overview
We want you to love what you ordered from House of Fola & Lora. If you’re not 100% satisfied, we’re here to help. You have 25 days from the date of delivery to return your item.
2. Return Conditions
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must have the receipt or proof of purchase.
3. Non-Returnable Items
Certain items cannot be returned for legal or hygienic reasons:
- Digital Downloads: (e.g., eBooks, software, courses).
- Perishable Goods: (e.g., food, flowers).
- Personal Care: (e.g., opened cosmetics, earrings).
- Gift Cards: These are non-refundable.
4. How to Start a Return
- Email us at cancellations@wholisticgogo.co.za with your order number and the reason for the return.
- We will provide you with a Return Merchandise Authorisation (RMA) number and the return shipping address.
- Please do not send your purchase back to the manufacturer.
5. Shipping Your Return
- Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Tracking: If you are shipping an item over R200, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Refunds & Processing
Once your return is received and inspected:
- We will send you an email to notify you that we have received your returned item and whether your refund is approved.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
7. Damaged or Defective Items
If your item arrived damaged or defective, please contact us immediately at enquiries@wholisticgogo.co.za with a photo of the damage. We will send a replacement or issue a full refund at no extra cost to you.
